Keo Solutions LLC Privacy Policy

Effective Date: November 30, 2020

Keo Solutions, LLC (“KEO Solutions,” “we,” “our,” or “us”) is committed to safeguarding your privacy. We ask that you carefully review this Privacy Policy, as it applies to all information KEO Solutions collects from and about you, whether in writing, verbally, or electronically, including when you visit our website, www.keosol.com (the “Site”). This Privacy Policy explains how KEO Solutions (1) may use and disclose such information; (2) share that information; and (3) your options to control how KEO Solutions may use some of your information. For individuals located in the European Economic Area (“EEA”), KEO Solutions is the data controller responsible for your personal data collected from your use of the Site.

When you use the Site, you agree to allow us to collect, use, and share your information, as we describe in this Privacy Policy. You also agree to the KEO Solutions Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Site.

QUICK GUIDE TO CONTENTS

1.         INFORMATION WE COLLECT

2.         INFORMATION USE

3.         INFORMATION WE SHARE

4.         HOW LONG YOUR INFORMATION IS RETAINED

5.         YOUR RIGHTS

6.         LINKS

7.         CHILDREN’S PRIVACY

8.         DATA SECURITY

9.         INTERNATIONAL TRANSFERS

10.       REVISIONS TO THIS PRIVACY POLICY

11.       HOW TO CONTACT US

  1. INFORMATION WE COLLECT

There are several ways we may obtain information about you, including through information you provide to us directly. This includes data that identifies you personally, whether directly (i.e., your name) or indirectly (i.e., information about your online use).

Information You Provide

KEO Solutions collects certain information from you when you directly provide it to us. This may include when you create an account with us, request information from us, sign up for newsletters or our e-mail list or otherwise communicate with or contact us directly. This information may include the following:

  • Contact details including your name, address, email address, and telephone or mobile number;
  • Login and account information, including user name, password, and unique user ID; and
  • Billing and payment data, including credit card data; and
  • Personal preferences, such as marketing preferences.
  1. INFORMATION USE

KEO Solutions may use the information we collect from and about you for a variety of business purposes. These include to to improve customer experience and engagement and to enhance or improve our content and services. We are committed to protecting and maintaining the privacy of your information. Therefore, we will process your data only in accordance with applicable data protection law and this Privacy Policy.

Where necessary under applicable law, we will have a lawful basis to process your data if:

  • You have consented to such processing;
  • We have a legitimate interest for processing your data – e.g., for data analytics purposes; fraud prevention; direct marketing; network and information systems security; enhancing or improving our content and services; identifying usage trends; and determining the effectiveness of promotional campaigns; and/or
  • We are legally obligated to process it.

We may use the information we collect from and about you to:

  • Respond to your inquiries and contact you when necessary;
  • Enhance your online experience, including as a way to recognize you and welcome you to the Site;
  • Review the usage and operations of our Site, develop new products or services, and conduct analysis to enhance or improve our content and services;
  • Provide you with customized content, targeted offers, and advertising on the Site, via email, text message or push notification, or across other websites or social media;
  • Administer any orders that you have placed with us and process payments;
  • Communicate with you about your purchase of services from us;
  • Register and manage your account(s) with us;
  • Contact you with information, newsletters, and promotional materials;
  • Use your data in an aggregated non-specific format for analytical and demographic purposes (this processing may involve profiling – for example to create audiences based on demographic or location-based information for marketing and customization purposes);
  • Address problems with the Site or our business, and to protect the security or integrity of the Site and our business; or
  • For other purposes disclosed at the time you provide your information or otherwise with your consent.

Additionally, if you use the Site to connect with any third-party services (e.g., social media sites), you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.

  1. INFORMATION WE SHARE
  2. Information You Share

The Site offers many ways to find, enjoy, and share content. Your activity in connection with the Site may include filling out surveys, reviewing and rating services, inquiring about or purchasing services or otherwise interacting with KEO Solutions. Any information you may disclose on our Site, in blogs, on message boards, in chat rooms, or in other public areas of the Site or other third-party websites, applications, or services that the Site may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.

  1. Information We Share

We may share your personal information with:

  • Affiliates:  We may share your information with KEO Solutions affiliates for business, operational, promotional, and marketing purposes.
  • Service Providers: We may share your information with service providers that provide business, professional or technical support functions for us, help us operate our business and the Site, or administer activities on our behalf.
  • Legal Obligations; Safety: We may access and disclose your information to respond to subpoenas, judicial processes, or government requests and investigations, or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law. We may disclose your information to protect the security of our Site, servers, network systems, and databases. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms of Use, any other legal document or contract related to our services, or the rights of any third party.
  • Sale or Transfer of Business or Assets: We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through this Site in a manner that is consistent with this Privacy Policy.
  • Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
  • Other: We also may share your information as disclosed to you at the time of collection.
  1. HOW LONG YOUR INFORMATION IS RETAINED

We will retain your individual personal data only as long as we need it for the purpose for which we are processing it. For example, when you contact us with a complaint, query, or other concern, we will retain your information for as long as needed to respond to your query. We may use aggregated or anonymous non-personal data indefinitely without further notice to you.

We will periodically review the personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for us to retain it. When we anonymize data, we may retain such data indefinitely without further notice to you.

  1. YOUR RIGHTS
  2. For EEA Residents

We respect your privacy rights and provide you with reasonable access and rights to the personal data (as defined in the General Data Protection Regulation) that you may have shared with us. If you live in the EEA, and wish to access, amend, delete, or transfer any personal data we hold about you, you may contact us as set forth in the “Contact Us” section.

At any time, you may object to the processing of your Personal Data on legitimate grounds, but we reserve the right to proceed with the processing if otherwise permitted by applicable law. If you believe we have infringed upon your right to privacy granted by applicable data protection laws, please contact patrick@keosol.com. You also have a right to lodge a complaint with data protection authorities.

  1. For California Residents

California law permits residents of California to request certain details about how KEO Solutions shares their personal information with third parties or affiliated companies for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at: patrick@keosol.com. You must put the statement “Your California Privacy Rights” in the subject line. We are not responsible for notices that are not properly sent, or that do not have complete information.

California residents may also take advantage of the following rights:

  • You may request, up to two times each year, that we disclose to you: (1) the categories and specific pieces of personal information that we have collected about you; (2) the categories of sources from which we collect your personal information; (3) the business or commercial purpose for collecting your personal information; (4) the categories of third parties with whom we have shared your personal information; and (5) the business or commercial purpose for selling your personal information, if applicable.
  • You may also request that we delete any personal information we have collected from or about you. There are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation.

We offer multiple ways for you to make such a request (“Data Access Request” and “Deletion Request”), including the following:

  • Send us a letter and mail it to: Privacy Officer, KEO Solutions, LLC, 5 Osborn Road, Rye, NY 10580.
  • Send an e-mail to at patrick@keosol.com. You must put the statement “Your California Privacy Rights” in the subject field and include your name, address, whether you are requesting the categories of personal information that we collect about you or whether you are making a data deletion request. We are not responsible for requests that are not labeled or sent properly, or that do not have complete information.

In order for us to fulfill your Data Access Request or Deletion Request we will need to verify that you are who you say you are and that we indeed collect or retain your personal information on our systems. For verification purposes, we will attempt to match information that you provide to us with information we already have in our records. We will not be able to delete or provide you with access to your personal information unless we are able to verify your identity. We will respond to your request within 45 days of receiving your request, after proper verification, unless we need additional time, in which case we will let you know. We value your privacy and will not discriminate against you in response to you exercising your privacy rights.

An authorized agent may submit a request on your behalf, after submission of proof of authorization in accordance with California law.

For purposes of compliance with the California Consumer Privacy Act, in addition to the further details as described throughout this Privacy Policy, we make the following disclosures:

  • We collect the following categories of personal information: identifiers/contact Information, commercial information, internet or other electronic network activity information, geolocation, visual and audio information, age, gender, and inferences drawn from the above.
  • We disclose the following categories of information for a business purpose: identifiers/contact information, commercial information, internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.
  1. Choices Concerning Direct Marketing

If you consented to receive direct marketing from KEO Solutions, we provide you with the opportunity to opt-out of marketing communications. To unsubscribe from our email communications at any time follow the instructions contained within the email you received, or contact us at patrick@keosol.com .

  1. LINKS

The Site may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.

  1. CHILDREN’S PRIVACY

Protecting children’s privacy is important to us. We do not direct the Site to, nor do we knowingly collect any personal information from children under the age of thirteen (or older, if applicable law provides for different protections). If we learn that a minor has provided personal information through the Site, we will use reasonable efforts to remove such information from our files.

We do not sell personal information about people under the age of 16.

  1. DATA SECURITY

We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and visitors to the Site. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

  1. INTERNATIONAL TRANSFERS

The Site covered by this policy attract users from all over the world. KEO Solutions is based in the United States. Therefore, if you choose to give us personal information, we will process that information in the United States. Data protection laws in the United States may be less stringent than in your country.

To ensure that we adequately protect your data, we only transfer your data subject to suitable safeguards being in place. In particular, we transfer your information outside the EEA through the use of standard contractual clauses and we make sure that any such transfers are conducted in accordance with applicable laws and using adequate and appropriate safeguards. To find out more about how we safeguard your information (including obtaining a copy of such safeguards) in relation to transfers outside the EEA, please contact us at patrick@keosol.com .

  1. REVISIONS TO THIS PRIVACY POLICY

We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on the Sites. Your continued use of the Sites following the posting of changes to these terms means you accept these changes. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.

  1. HOW TO CONTACT US

If you have any questions or concerns about this Privacy Policy or the practices described herein, please contact our Privacy Officer at:

Attention:  Privacy Officer

Email: patrick@keosol.com

5 Osborn Road

Rye, NY 10580

You may contact us by e-mail or by mail.